Find all the information you need to know about your tenancy at Reading Borough Council
A partnership between Affinity Housing Services and Wates
Providing housing management, repairs and maintenance services to the tenants of Reading Borough Council in North Whitley.
Tenants
View All Tenant Information-
Report a Repair
The responsibility for looking after your Council home is shared between Affinity and you.
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Check and Pay Your Rent
This page provides tenants with information about paying their rent and rent-related queries. You can pay your rent weekly, fortnightly, monthly or four-weekly, as long as you pay in advance.
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Moving Home
Find out your options for downsizing and swapping your home or moving to sheltered housing.
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Personal Safety and Community Concerns
Community concerns, information and support.
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Report a Repair
The responsibility for looking after your Council home is shared between Affinity and you.
-
Check and Pay Your Rent
This page provides tenants with information about paying their rent and rent-related queries. You can pay your rent weekly, fortnightly, monthly or four-weekly, as long as you pay in advance.
-
Moving Home
Find out your options for downsizing and swapping your home or moving to sheltered housing.
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Personal Safety and Community Concerns
Community concerns, information and support.
Make a Complaint or Leave Feedback
Affinity is committed to providing a service that we can all be proud of and one that our customers fully appreciate.
Learn MoreFactsheets
Find useful information, links and factsheets for tenants.
Learn MoreGet Involved
As a tenant you have the right to get involved in decisions about your home, your community and the housing services we provide. There are a lot of different ways to get involved with different levels of commitment – for example you could:
- Help us improve our customer care by becoming a mystery shopper, taking part in estate walkabouts
- Help us provide information which is clear and easy to read by joining our Editorial Panel for production of Affinity News
- Take part in the surveys and complete repairs satisfaction cards
- For more information, please contact your Housing Management Officer at Affinity Housing on 0118 922 4466. The Council has also developed a strategy called Get Involved and information on this can be obtained by clicking on the link below: Get involved – Reading Borough Council
About Us
Affinity is a consortium which comprises of Abri and Southern Housing Groups.
On 30th April 2004, Affinity was awarded a contract by Reading Borough Council under the Government’s Private Finance Initiative to manage, maintain and refurbish the Council owned stock of around 1371 properties on the North Whitley estate. The contract went live on 10th May 2004 and will end on 9th May 2034.
Get In Touch With Us
Send us a quick message or call us on 0800 028 6942. For out of hours support, please refer to the information below.
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Unit 2, Woodside Business Park, Whitley Wood Lane, Reading, RG2 8LW
In Person by appointment only: 09.00am – 5pm Monday to Friday (except bank holidays) - customerservices@affinityhousing.co.uk
- 0800 028 6942 - 09.00am – 5pm Monday to Friday (except bank holidays)
- Out of hours emergency contact: 0800 028 6942 5pm to 9am (Mon–Sun & Bank Holidays)
- Get in touch via our Facebook
