Repairs, Maintenance and Improvements
The responsibility for looking after your Council home is shared between Affinity and you.
Information on repairs can be found by clicking here
Seasonal Heating Breakdown Priorities
During the period of the 1st October – 31st March Total loss of heating is to attend within 24hrs
During the period of the 1St April – 30th September Total loss of heating is to attend within 3 working days
If you have an emergency repair please call us on 0800 028 6942
Housing Repairs Request
You can use this form to report non-urgent repairs needed to your home.
PLEASE NOTE: You are responsible for carrying out minor repairs to your home or repairing damage caused accidently, deliberately or as a result of neglect. If you ask us to undertake work that is your responsibility we will recharge our costs to you. For more information use this link to see our “Recharges: what you have to pay for” fact sheet
Your contact details:
To ensure we can carry out repairs quickly and efficiently we:
- Provide a fully-fledged Call Centre service during normal office hours – Monday to Friday from 9.00 and 5.00pm – and offer a free phone service through our dedicated repairs line (0800 028 6942)
- Offer an emergency callout service for immediate and serious problems through our out of hours – including weekend and bank holiday – partner Finchley Court. Please ring 0843 508 0319 if you need to access our services outside normal office hours
- Give you choice of repair appointment slots (Monday to Friday and Mornings/Afternoons)