Most repairs are paid for out of the rent you pay. However, we will recharge you for:- the cost of repairing any damage which you have caused accidentally, deliberately or through neglect
- the cost of an out-of-hours call out if you abuse the out-of-hours service by requesting a repair which is not a genuine emergency
- the cost of helping you to get back into your property if you forget or lose your keys
- putting right improvements that you have carried out badly or without permission
In most cases we will inform you at the time of reporting the repair if it is a possible recharge and the reason for it, failing this we will contact you once the repair has been undertaken to discuss a recharge agreement and payment methods.
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