We understand that from time to time anyone can have problems paying the rent.  As a housing association, we obviously want to help in any way we can when things get tough.  At the same time, we depend on the income we generate through our rents to provide a full range of high-quality services to all our tenants.

Accordingly, we take a "firm but fair" approach when people fall behind with the rent.  We must, and will, recover any money owed to us, but we will also take account of your specific needs and situation, offering appropriate support where circumstances are affecting your ability to pay. 

Ultimately, we do not want to repossess properties or evict our tenants, and we will do all we can to make sure we never reach that point.  As part of this commitment, we give you a number of ways and places you can pay your rent.

We have a dedicated team in placed to help and advise you on any aspect of managing your rent account.  They are also here to offer any help they can so that you don’t need to get into difficulties if an unexpected event occurs which may mean you could end up in arrears.

For more information call our Rents Team on 0118 224464.

YOUR HOME IS AT RISK IF YOU DON'T PAY YOUR RENT

If you have money problems

• look at your income and outgoings with you and suggest ways to help you make better use of your money
• give you advice about whether you qualify for Housing Benefit  to help towards your rent - we can also help you with forms and advice you about other Welfare Benefits which you may be eligible for.
• agree a sensible plan for you to pay us back the rent you owe.
• put you in touch with other organisations who can help