| Performance |
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The overall performance at Affinity Housing during 2008/09 was highly satisfactory and the table below summarises our performance Rent ArrearsTarget222,635 Actual 202,869 Void Turnaround TimesTarget24 Actual 23.36 Responses to written letters (within time)Target97% Actual 100% Telephone CallsNo. Received16,982 No. Answered within target 15,435 Complaints -Stage 1No. Received57 No. Answered within time 57 Complaints - Stage 2No. Received9 No. Answered within time 8 Complaints -Stage 3No. Received0 No. Answered within time n/a |