| Performance |
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The overall performance at Affinity Housing during the last 12 months up to April 2011 was highly satisfactory and the table below summarises our performance Rent ArrearsTarget187,372 Actual 193,987 Void Turnaround TimesTarget24 Actual 23.6 Responses to written letters (within time)Target97% Actual 98.3% Telephone CallsNo. Received14,769 No. Answered within target 14,540 Complaints -Stage 1No. Received15 No. Answered within time 12 Complaints - Stage 2No. Received1 No. Answered within time 1 Complaints -Stage 3No. Received0 No. Answered within time n/a |