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Performance

The overall performance at Affinity Housing during  the last 12 months up to April 2011 was highly satisfactory and the table below summarises our performance


Rent Arrears

Target
187,372
 
Actual
 193,987

Void Turnaround Times

Target
 24
 
Actual
 23.6
 

Responses to written letters (within time)

Target
 97%
 
Actual
 98.3%
 

Telephone Calls

No. Received
 14,769 
No. Answered within target
 14,540 

Complaints -Stage 1

No. Received
 15 
No. Answered within time
 12 

Complaints - Stage 2

No. Received
 1 
No. Answered within time
 1
 

Complaints -Stage 3

No. Received
 0
 
No. Answered within time
 n/a