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Performance

The overall performance at Affinity Housing during 2008/09 was highly satisfactory and the table below summarises our performance


Rent Arrears

Target
 222,635
 
Actual
 202,869
 

Void Turnaround Times

Target
 24
 
Actual
 23.36
 

Responses to written letters (within time)

Target
 97%
 
Actual
 100%
 

Telephone Calls

No. Received
 16,982
 
No. Answered within target
 15,435
 

Complaints -Stage 1

No. Received
 57
 
No. Answered within time
 57
 

Complaints - Stage 2

No. Received
 9
 
No. Answered within time
 8
 

Complaints -Stage 3

No. Received
 0
 
No. Answered within time
 n/a
 
 

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